Need a hand?
A real person reads this mailbox. We read every mail and answer within two business days.
[email protected]In the app, Settings → Send feedback writes the mail for you with the version number filled in.
Common questions
Do I have to connect my bank?
No. Shapie never asks for bank logins and has no way to read your accounts. You enter what you spend, which takes a few taps.
Where is my data kept?
In an encrypted database on your phone. The key lives in the device keystore. Cloud sync is off by default; when you turn it on, records are encrypted on the phone before they are uploaded, so we only ever hold ciphertext.
How do I get my data out?
Settings → Export CSV writes every transaction to a file you can open in any spreadsheet.
How do I restore a purchase on a new phone?
Sign in with the same Apple or Google account, open Shapie and go to Settings → Manage subscription. PRO comes back from your store receipt; there is no separate Shapie login.
How do I cancel Shapie PRO?
Cancel in your store account, not in Shapie. On iOS: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge.
Can I get a refund?
Apple and Google handle all billing, so refunds go through them. Ask Apple at reportaproblem.apple.com or Google via Play Store order history. Write to us as well and we will back you up.
How do I delete my data or my account?
Settings → Reset all data wipes the phone. If sync is on, delete the cloud copy first so the encrypted backup goes too. Full steps are on the account deletion page.
Does Shapie work offline?
Yes. Everything works with no connection. Sync catches up when you are back online.
I found a bug.
Settings → Send feedback opens a mail with your app version filled in, which makes it much faster to fix.
Managing your subscription
Shapie PRO is billed by the store you bought it from, so renewals, cancellations and refunds are handled there.
- Manage subscriptions on iPhone or iPad
- Manage subscriptions on Google Play
- Ask Apple for a refund
- Full subscription terms